This is your PayTo Service Agreement with Let's Play App Pty Ltd (ABN 90 667 187 920), trading as Let's Play. It explains what your obligations are if you ask us to establish a PayTo payment agreement, and what our obligations are to you.
By authorising a PayTo payment agreement with us, you agree to the terms set out below.
In this agreement:
1.1 By requesting us to establish a payment agreement, you consent to us using, disclosing and recording your details — including the account or PayID details you have provided to us, and the details of the payment agreement — in the Mandate Management Service operated by NPP Australia Limited as a payment agreement creation request.
1.2 Not all financial institutions offer PayTo services. If your financial institution does not offer PayTo services, we will let you know and offer you an alternative payment option.
1.3 If your financial institution supports PayTo, your financial institution will retrieve the payment agreement creation request and deliver it to you, for you to view and to authorise at your discretion.
1.4 Your authorisation of the payment agreement creation request is required to be given to your financial institution in order for the payment agreement to be established. If your account is a joint account, your financial institution may need all joint account holders to authorise the payment agreement.
1.5 The method by which your financial institution communicates and delivers the payment agreement creation request to you is determined by your financial institution.
2.1 Your financial institution will provide you with a facility to view the payment agreements you have authorised.
2.2 You may also contact us to confirm details of your payment agreement with us through the Let's Play app — open the main menu (top-right) and select Contact Support.
3.1 As soon as a payment agreement is established, we may arrange for payment to be made from your account.
3.2 We will only arrange for payments to be made from your account in accordance with the payment agreement.
3.3 Before we arrange for any payment to be made, we or our financial institution will check the payment agreement in the Mandate Management Service to ensure it remains valid and active (that is, that it has not been suspended, cancelled, or otherwise amended by you).
3.4 If the payment agreement requires us to send you a billing advice before we arrange for payment to be made from your account, we will only arrange for the payment to be made if we have sent a billing advice — specifying the amount payable by you to us and when it is due — to the email or physical address provided by you to us when requesting us to establish the payment agreement.
3.5 The PayTo service is a 24/7 service, which means the payment day may fall on a day which is not a banking day. If that is the case, we may arrange for payment to be made on that day. We may also choose to direct your financial institution to make the payment from your account on the first banking day after the payment day. If you are unsure about which day payments under the payment agreement will be made from your account, you should check with your financial institution.
4.1 We may vary any details of this Service Agreement and any of our details included in the payment agreement at any time by giving you at least fourteen (14) days written notice.
4.2 If we wish to vary any payment terms of the payment agreement, where required we will submit these as requested amendments to the payment agreement in the Mandate Management Service. Your financial institution will notify you of the amendment and seek your authorisation (where required). This will be recorded in the Mandate Management Service for the amendment to take effect.
4.3 We may suspend or cancel the payment agreement at any time. If we do so, we will not be able to arrange for payments to be made from your account.
4.4 The status of our payment agreement with you will be as represented by the record of the payment agreement in the Mandate Management Service.
5.1 You may change your account number or PayID in our payment agreement, or suspend or cancel our payment agreement, via your financial institution. Your financial institution is required to act promptly on your instructions by modifying the record of the payment agreement in the Mandate Management Service.
6.1 It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a payment to be made in accordance with the payment agreement.
6.2 If there are insufficient clear funds in your account to meet a payment:
You should check your account statement to verify that the amounts debited from your account are correct.
7.1 The record of the payment agreement in the Mandate Management Service is evidence of the value and frequency of payments that you have authorised us to have made from your account. If you believe that there has been an error relating to payments from your account, you may notify us directly so that we can resolve your claim quickly by emailing support@letsplayapp.com.au.
7.2 If we conclude as a result of our investigations that a payment has been made incorrectly from your account, we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
7.3 If we conclude as a result of our investigations that a payment has not been made incorrectly from your account, we will respond to your query by providing you with reasons and any evidence for this finding in writing.
7.4 As an alternative to contacting us in the first instance, you may contact your financial institution. Your financial institution will be able to review the payment agreement in the Mandate Management Service and the payment(s) you believe have been made in error and, if appropriate, recover the payment(s) (plus interest and charges) from us.
8.1 You should check:
9.1 We will keep any information (including your account details or PayID details) in your payment agreement creation request confidential. We will make reasonable efforts to keep any such information that we have about you secure, and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
9.2 We will only disclose information that we have about you:
10.1 Except as otherwise stated in this Service Agreement or as expressly required by law, any notice to us shall be given by certified postal mail to Let's Play App Pty Ltd at Level 22, 60 Margaret Street, Sydney NSW 2000 or by email to legal@letsplayapp.com.au.
10.2 Any notice to you shall be given to the most current email address in your account, or to the postal address provided by you to us when requesting us to establish the payment agreement.
10.3 A notice given by email is deemed received on the day it is sent (unless the sender receives a delivery-failure notification). A notice given by post is deemed received three (3) banking days after posting.
Let's Play App Pty Ltd (ABN 90 667 187 920)
Level 22, 60 Margaret Street, Sydney NSW 2000
Email: support@letsplayapp.com.au
Last updated: 7 May 2026.