(Uniforms & Accessories)
This Returns & Exchanges Policy applies to all uniforms, apparel, and accessories purchased through the Let's Play platform ("Products").
Let's Play supplies customised and non-customised sporting apparel and accessories for community competitions. Due to the nature of sporting uniforms (including numbering, team allocation and event timelines), specific return conditions apply.
This policy operates in addition to your rights under the Australian Consumer Law (ACL).
Customised items cannot be returned or exchanged for change of mind, incorrect size selection, or team withdrawal once an order has been processed.
This includes:
Please ensure sizing is carefully reviewed before completing your order.
Non-customised items may be returned within 14 days of delivery provided that:
Return shipping costs are the responsibility of the purchaser unless the item is faulty.
Approved returns will be processed as:
Sizing guides are provided on the platform. Let's Play does not accept responsibility for incorrect size selection where the item matches the size ordered.
If sizing errors occur due to Let's Play supply error, we will arrange replacement at no cost.
If a Product:
Please contact support within 7 days of delivery with:
Where a fault is confirmed, Let's Play will:
in accordance with the Australian Consumer Law.
If your order arrives damaged:
We will coordinate replacement where applicable.
If a player withdraws from a competition after ordering a customised uniform:
To request a return, contact:
support@letsplayapp.com.au
Include:
Returns must not be sent without prior approval.
For all uniform and merchandise enquiries:
support@letsplayapp.com.au
https://letsplayapp.com.au