Last Updated: 08/08/2025
In this privacy policy, a reference to 'Let's Play', 'we', 'our' or 'us', is a reference to Let's Play App Pty Ltd (ABN 667 187 920) and its related bodies corporate. Let's Play provides the Let's Play platform available at www.letsplayapp.com.au (Website) and available for download via the Google Play Store / Apple App Store, and related services (collectively, the Platform).
Let's Play takes data privacy seriously, and we are committed to protecting and respecting your privacy. This privacy policy describes how and why we obtain, store and process personal information. Personal information, as defined in the Privacy Act 1988 (Cth), is information or an opinion about an identified individual, or an individual who is reasonably identifiable, for example, your name, mobile number, email address, payment details and information about your access to the Website or the Platform. It does not include anonymised data, where an individual's identity and identifying information has been removed.
We will process your personal information fairly, lawfully and transparently. This privacy policy describes the personal information we are collecting about you and how it is used. We will only collect and use your personal information for the following purposes:
Please contact us at dataprotection@letsplayapp.com.au if you have questions in addition to the information provided in this privacy policy.
You have several rights under the Privacy Act 1988 (Cth), and Let's Play is committed to you being able to freely exercise your rights. Where possible, we have incorporated automated tools on the Platform that enable you to facilitate your rights in real-time. You can visit the 'my profile' section of your account on the Platform to access and manage the personal information we hold about you and manage your preferences.
Your rights include the right to:
Depending on the type and level of engagement you have with us, we may collect the following categories of personal information in the following ways:
Generally speaking, Let's Play will not collect "sensitive information" about you. Sensitive information is personal information which includes information or an opinion about an individual's racial or ethnic origin, political opinions or associations, religious or philosophical beliefs, trade union membership or associations, sexual orientation or practices, criminal record, health or genetic information, and some aspects of biometric information. However, if you choose to upload sensitive information to the Platform or otherwise provide sensitive information to us, you provide your consent to the collection of that information by Let's Play.
When you use the Platform or the Website, we may automatically collect the following types of information:
We may collect personal information from you when you:
We may also collect personal information about you from various third parties, including:
We will only collect and process your personal information where we have a legal basis to do so. The legal basis for our collection and use of your personal information varies depending on the manner and purpose for which we collect it. We will only collect personal information from you when:
We may use your personal information for the following purposes:
We sometimes share your personal information with trusted categories of third parties who we use to conduct our business, for example, to:
Our trusted categories of third parties include website hosts, cloud service providers, social media providers, professional services providers, payment processors, customer survey service providers and advertising partners. We will also disclose your personal information to organisers of activities in which you enrol and participate via the Platform, such as relevant governing bodies, sporting associations, clubs and leagues.
As part of our fraud monitoring, detection and prevention methods and on the basis of our legitimate business interests, we use a third-party fraud monitoring, detection and prevention service provider for all website/online sales. As part of this service, we may share personal information that is required to make identity checks and personal information that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with third party organisations (including law enforcement agencies) involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose.
We may share your personal information with government bodies and law enforcement where permitted or required by law.
We may also share your personal information with our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
Let's Play does not routinely disclose personal information to individuals located in countries outside of Australia.
We will only send you marketing communications if you have consented to receive such communications from us.
If you have consented to receive marketing communications, we may use your personal information (as outlined in the 'Personal Information We Collect' section) to form a view on what we think you may like, or what may be of interest to you, and to send you details of services which may be relevant for you.
We will ask you for your preferences in relation to receiving marketing communications by email, and other communication channels.
You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us at any time:
We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.
The Platform uses cookies to distinguish you from other users of the Platform and to keep track of your visits. They help us to provide you with the very best experience when you browse the Platform and to make improvements to the Platform. They also help us and our advertising networks to make advertising relevant to you and your interests.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Platform may become inaccessible or not function properly.
You can manage cookies as you wish in the 'my profile' section of your account on the Platform.
We may use analytics and targeted advertising tools to display relevant content on the Platform and online advertisements on other websites and apps to you. We may use these tools to deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we may use tools such as Google Analytics to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties to perform similar tasks.
In order to opt out of targeted advertising, please manage your preferences in the 'my profile' section of your account on the Platform.
The Platform may include links to and from the websites of our partner networks, advertisers and affiliates, governing bodies, sporting associations, local clubs or leagues, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to their websites.
The communication between your browser and the Platform uses a secure encrypted connection wherever your personal information is involved.
We have put in place physical, electronic and managerial security procedures in the storage and disclosure of your personal information to protect it against accidental loss, destruction or damage. Nevertheless, any data transmission over the internet or by any other means can never be fully secure, such is the character of the internet, and provision of personal information by you to us is at your own risk. We take all reasonable measures to protect your personal information by putting appropriate technical and operational security measures in place.
When we disclose your personal information to trusted third parties (for the purposes set out in this policy), we require all third parties to have appropriate technical and operational security measures in place to protect your personal information, and we work with them to ensure that your data protection and privacy rights are respected. Where your personal information is shared with a third party, it must only be used for the purposes for which it was supplied.
In the unfortunate event of a personal information breach, we will notify you and any applicable regulator when we are legally required to do so.
Your personal information will be deleted when it is no longer reasonably required for the purpose for which it was collected and we are not legally required or otherwise permitted to continue storing such data.
The length of time we keep your personal information depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you've requested or to comply with applicable legal or regulatory requirements).
We'll retain your personal information for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. For example, where you ask to be unsubscribed from marketing communications, we may keep a record of your email address and the fact that you have unsubscribed to ensure that you are not sent any further emails in the future.
We may modify this privacy policy from time to time. When we do, we will provide notice to you by publishing the most current version and revising the date at the top of this policy. If we make any material change to this policy, we will provide additional notice to you, such as by sending you an email or displaying a prominent notice on the Platform.
We welcome feedback and are happy to answer any questions you may have about your personal information.
You can contact us by email at dataprotection@letsplayapp.com.au.